Questions Answered

     ORDERS

  • Are the prices reflected on the website inclusive of GST?
    • Yes, the prices you pay upon checkout are inclusive of GST.

  • When am I charged for my order?
    • For all modes os payment, you will be charged at the point of checkout.
    • If your payment authorization fails at the point of placing an order, you have the option of retrying the payment method, or choosing a different payment method then.

  • What can I do if my preferred product is out of stock?
    • You could send us a message and we will inform you when the product is available again.

  • What is the minimum order?
    • Minimum order quantity for FREE DELIVERY IS SGD 300.00 or above.
    • Any orders below SGD 300.00, will be charged a flat delivery fee of SGD 25.00

PRODUCTS

  • How do I find products on Direct Wholesale?
    • You can search for the product you're looking for on our search bar.
    • Products can be located by category, brand or general description.

  • What if Direct Wholesale does not have the product I'm looking for?
    • We aim to please! We would be delighted to have your suggestion for a product, so please feel free to drop us a line under " Recommend a Product" under Site Map, and we will try our best to source the product/s for you.

  • What if the product I wish to buy is out of stock?
    • You could send us a message at info@directwholesale.com.sg or Call us at 92959883 and we will inform you when the product is available again.

  • How do I know if the product I want is on Sale?
    • The product on sale will have its original price struck off, and replaced with the Sale Price in red.

  • Does Direct Wholesale sell Halal products?
    • Yes, of course! Most of our products are halal, but you could always check in with us.

  • Can I return products to Direct Wholesale?
    • If for any reason, you are not 100% satisfied with your purchase, please email us at info@directwholesale.com.sg or Call us at 92959883 within 3 days of your delivery date and we'll do our best to assist you in resolving the matter.

  • The products delivered were not as ordered, or one or more of the products did not arrive. What do I do?
    • In such a case, kindly email us at info@directwholesale.com.sg or Call us at 92959883 within 3 days of your delivery date and we'll do our best to assist you in resolving the matter.